Not a day goes by that we hear information on coronavirus and its negative impact on the travel and hospitality businesses. Yet, the hotel industry had to deal with different crises and viruses earlier. For example, the SARS virus impacted the industry drastically in 2003. There was a 50% decline in hotel bookings, which led to a drop of nearly 9.4 million in international tourist arrivals. Despite the above-mentioned facts, the travel industry managed to register immense growth by 2006.
The simple truth is, the pandemic is temporary and it will pass. Therefore, we should continue to make plans for the future, as well as take steps to reduce the long-term damage from coronavirus and drive faster economic recovery. Here are some tips to help hotels in Llandudno overcome the difficulties that COVID-19 brings.
Use this Time for Hotel Maintenance and Renovation
The coronavirus outbreak doesn't mean hoteliers are closing doors and are just waiting for this period to end. It's a perfect time to catch up and improve. Whether it is a spontaneous renovation or completing your property improvement plan, there's no better time to do this. To begin, you can make a list of items, things, and everything that needs to be repaired, do an inventory of maintenance supplies, laundry room systems check, railings and balcony checks, lifts, life safety checks, ensure all lights are off, etc.
Reconsider Existing Health and Safety Techniques
Given the contagious nature of the virus, it is crucial to have appropriate health and safety policies in place, especially for the hotel business which relies heavily on in-person interactions. In these contexts, hoteliers should promote proper health and safety measures, which may include the following:
Self-service pay systems.
Non-contact service and order deliveries.
Complimentary hand-sanitiser stationed at the entrances and exits.
Readiness to deal with staffing reductions.
Hoteliers should implement, amend, reconsider, update or adopt set protocols to ensure the staff is not contributing to the spread of infection. The same refers to health policies, routine disinfecting of commonly used surfaces and other areas, specific actions to prevent the spread of the illness. It is good to have a detailed course of action for operating costs, worker's compensation and business interruption insurance coverages.
Ensure the Accuracy of the Information on the Coronavirus
As new information is constantly appearing, not all of it is accurate. Hoteliers should take special care to share verified information and not contribute to spreading misinformation to customers and employees. You should read, share or post information from trusted sources like the NHS or UK Government website.
Attract Millennial Travelers
According to the New York Post, millennials are the most eager to get back out and explore the world after the coronavirus ends. Sure, they are worried about the outcome of the COVID-19 pandemic. Yet, they are more fearless and more desiring of unique experiences right here right now. As of now, they are taking advantage of the crazy low prices showing no fear of the virus.
What's more, millennials are expected to be the first to start traveling once the restrictions are relaxed. Millennials are more in tune with advances in mobility and social media. Apart from regular communications, you should adopt technology if you haven't done this yet. Being tech-savvy travelers, they want a mobile-first guest experience, personalised messaging, deals, and offers, the 24/7 service, and more.